Can I cancel my order?

Can I cancel my order?

We dispatch your order soon after receiving it, and sometimes we don't have enough time to cancel it. You can try out any item you buy from our website for 30 days. If you want to return something, you can submit a ticket to our Support team, and our agents will assist you with the process.

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    • Why did my order fail?

      If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...

    • Can I place an order without VAT as a European professional?

      Unfortunately, we are no longer able to process orders without VAT. However, you can include your intra-community VAT number on your order or invoice, allowing you to claim the VAT back through your local tax authorities.

    • When will I receive my order?

      All the received orders will be dispatched within 24 hours, on business days.

    • [Kickstarter] Can I cancel and change my reward?

      Yes, canceling and changing your reward during the campaign is possible. Modifying your pledge and reward will no longer be possible when the campaign is over. Read this Kickstarter article to learn more.

    • In which currency will I be charged for Vespera's order?

      You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.