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When will I receive my order?
We aim to dispatch all orders within 24 hours on business days. As soon as your order is on its way, you’ll receive a confirmation email with tracking details so you can follow its journey to you.
Can I place an order without VAT as a European professional?
Unfortunately, we are no longer able to process orders without VAT. However, you can include your intra-community VAT number on your order or invoice, allowing you to claim the VAT back through your local tax authorities.
In which currency do you charge for my order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
[Vespera II - Passengers - Pro] Why aren't the adapter and charging cable included?
European directives require all electronic devices to be equipped with a USB-C port in order to offer universal charging from 2024. We believe that all our customers will already have at least one USB-C charger and cable at home. As the environment ...
Can I return the product if it does not suit me?
Yes, you can test your instrument for 30 days and send it back if it's not right for you. You must send back the whole order with all its original packaging and accessories, following our sales terms and conditions. Contact our support team to get ...