Can I cancel my pre-order?

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• When will I receive my pre-order?

  We have scheduled to start shipping the Vespera Pro pre-orders in May 2024. Depending on the number of orders received, the delivery time may take a few weeks.

• If I pre-order Vespera Pro, when will I be charged?

  When you pre-order Vespera Pro, we will require a full payment upfront. That way, you won't have to worry about payments when we're ready to ship!

• Why did my order fail?

  If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...

• If I order accessories, when will I receive them?

  If you order accessories at the same time than your Vespera Pro preorder, they will be shipped at the same time than your instrument. However, if you order your accessories separately from the instrument, they will be shipped a few days after ...

• Will it be possible to return the product if Vespera does not suit me?

  For our Kickstarter backers: Kickstarter is not a store and is therefore not able to refund contributors. When you contribute to a project, you are expressing your support for the creator and supporting his or her right to try something new. We ...