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Why did my order fail?
If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...
When will I receive my order?
We aim to dispatch all orders within 24 hours on business days. As soon as your order is on its way, you’ll receive a confirmation email with tracking details so you can follow its journey to you.
Can I place an order without VAT as a European professional?
Unfortunately, we are no longer able to process orders without VAT. However, you can include your intra-community VAT number on your order or invoice, allowing you to claim the VAT back through your local tax authorities.
In which currency do you charge for my order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
What is the shipping time for Stellina?
June 2nd, 2022 Edit: Stellina orders are shipped 4-6 weeks after the order date. Feel free to look at our list of resellers and check if they have stock in your country: https://vaonis.com/resellers