Can I place an order without VAT as a European professional?
Unfortunately, we are no longer able to process orders without VAT. However, you can include your intra-community VAT number on your order or invoice, allowing you to claim the VAT back through your local tax authorities.
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Why did my order fail?
If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...
Can I cancel my order?
We dispatch your order soon after receiving it, and sometimes we don't have enough time to cancel it. You can try out any item you buy from our website for 30 days. If you want to return something, you can submit a ticket to our Support team, and our ...
When will I receive my order?
All the received orders will be dispatched within 24 hours, on business days.
In which currency do you charge for my order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
[Vespera II - Passengers - Pro] Why aren't the adapter and charging cable included?
European directives require all electronic devices to be equipped with a USB-C port in order to offer universal charging from 2024. We believe that all our customers will already have at least one USB-C charger and cable at home. As the environment ...