Can I place an order without VAT as a European professional?
Unfortunately, we are no longer able to process orders without VAT. However, you can include your intra-community VAT number on your order or invoice, allowing you to claim the VAT back through your local tax authorities.
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Can I cancel my order?
We dispatch your order soon after receiving it, and sometimes we don't have enough time to cancel it. You can try out any item you buy from our website for 30 days. If you want to return something, you can submit a ticket to our Support team, and our ...
When will I receive my order?
We aim to dispatch all orders within 24 hours on business days. As soon as your order is on its way, you’ll receive a confirmation email with tracking details so you can follow its journey to you.
Do you offer payment in installments?
Yes. We offer installment payment solutions through our partner Alma for eligible customers in Europe. Customers in the United States may also be eligible for installment payments through PayPal, depending on their PayPal account settings. Pay in 10 ...
In which currency do you charge for my order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
[Vespera range] Why aren't the adapter and charging cable included?
European directives require all electronic devices to be equipped with a USB-C port in order to offer universal charging from 2024. We believe that all our customers will already have at least one USB-C charger and cable at home. As the environment ...