Can I return the product if it does not suit me?
Yes, you can test your instrument for 30 days and send it back if it's not right for you. You must send back the whole order with all its original packaging and accessories, following our sales terms and conditions.
Contact our support team to get help with the return procedure.
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What is the product warranty period?
We have extended our warranty period to 3 years for the following models: ✅ Vespera II ✅ Vespera Pro ✅ Hestia No action is required on your part—the extra year is automatically applied to your original warranty period. For more details, you can ...
[Vespera Pro] What does Vespera Pro come with?
The product comes with: - Vespera Pro smart telescope - Adjustable tripod - Hygrometer sensor - Lens cap - Free mobile app Adapter and USB-C cable not provided.
How to clean STELLINA?
The shell of Stellina is made of plastic and is resistant to different weather conditions (rain, humidity …). If you notice any stains or marks on its surface, it is advised to use: a window washer type product (no acetone) a microfiber type fabric ...
How can I clean Vespera?
Vespera's shell is made of weather-resistant plastic (rain, humidity, etc.). If you notice stains or marks on its surface, we recommend the following: Use a window cleaning product (without acetone). Use a microfiber cloth. Spray a small amount of ...
What happens in the event of a breakdown?
If you have any difficulties using your Vespera Passengers, please submit a ticket to our Support team with as many details as you can. After a diagnosis by one of our technicians, your product will either be repaired remotely via a software update, ...