How long is the product warranty period?
The product benefits from a 2-year warranty (Europe and rest of the world) against hidden defects. This guarantee excludes misuse, lack of maintenance or protection etc.
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What's the warranty on your products?
Our products come with a 2-year warranty in case of a material defect. It starts from the date you receive your product. The warranty is excluded in the event of damage or deterioration resulting from: – misuse, negligence, lack of supervision or ...
How do I transfer my instrument's warranty?
If you intend to sell your instrument to a new owner and the warranty is still valid, you will need to either: - Ask the new owner to use the registration form - Contact the support team with the following new owner details: First Name Last Name ...
How do I transfer my instrument's warranty?
If you intend to sell your instrument to a new owner and the warranty is still valid, you will need to either: - Ask the new owner to use the registration form - Contact the support team with the following new owner details: First Name Last Name ...
Will it be possible to return the product if Vespera does not suit me?
For our Kickstarter backers: Kickstarter is not a store and is therefore not able to refund contributors. When you contribute to a project, you are expressing your support for the creator and supporting his or her right to try something new. We ...
What happens in case of breakdown/breakage?
In case of breakdown or breakage, we invite you to contact our customer care department at support@vaonis.com. After a diagnosis with one of our technicians, your product will either be repaired remotely through a software upgrade or sent back to our ...