In which currency do you charge for my order?
You will be charged in American dollars ($US) or Euros (EUR).
For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
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In which currency will I be charged for Vespera's order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
How can I ensure my Vespera is charging?
When you plug in the magnetic cable, Vespera's LED will flash green every 10 seconds, indicating that it is charging. It will take a few hours to fully charge the battery. You can check the battery level in the Singularity app when connected to your ...
Why did my order fail?
If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...
Can I cancel my order?
We dispatch your order soon after receiving it, and sometimes we don't have enough time to cancel it. You can try out any item you buy from our website for 30 days. If you want to return something, you can submit a ticket to our Support team, and our ...
When will I receive my order?
All the received orders will be dispatched within 24 hours, on business days.