[Kickstarter] Will I have to pay for import tax, duty tax and local taxes (VAT) additionally to my pledge?

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• Can I place an order without VAT as a European professional?

  Unfortunately, we are no longer able to process orders without VAT. However, you can include your intra-community VAT number on your order or invoice, allowing you to claim the VAT back through your local tax authorities.

• Do I have to pay for custom duties ?

  We ship in the following countries: - EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, ...

• Do I have to pay import and customs fees in addition to the price?

  Since January 1st, 2024, all orders placed on the www.vaonis.com website will incur payment of the import fee. It will be requested to pay upon delivery and you will be contacted by the carrier directly to pay either on their website or directly to ...

• [Kickstarter] Can I cancel and change my reward?

  Yes, canceling and changing your reward during the campaign is possible. Modifying your pledge and reward will no longer be possible when the campaign is over. Read this Kickstarter article to learn more.

• [Kickstarter] Will it be possible to return Hestia and get a refund if the product does not suit me?

  No, it will not be possible to return your reward to Vaonis. Read this Kickstarter article to learn more about Returns.