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What should I do in case of a defect, failure, or breakage?
If you experience any defects, malfunctions, or breakage with your instrument, please contact our support team by submitting a ticket with a detailed description of the issue. After an initial diagnosis with one of our experts: The issue may be ...
Can I cancel my order?
We dispatch your order soon after receiving it, and sometimes we don't have enough time to cancel it. You can try out any item you buy from our website for 30 days. If you want to return something, you can submit a ticket to our Support team, and our ...
Do you offer payment in installments?
We offer payment in installments for the following countries with Alma: France Spain Belgium Germany Italy Austria Ireland Luxemburg The Netherlands Portugal For any other countries, the payment in installments may be offered to you once connected to ...
Do you accept payment with Apple Pay?
Our website does not accept Apple Pay payments at the moment. We suggest using these payment options: - Credit card. - PayPal (you may be offered the option to pay in installments when you log into your PayPal account). - Alma for EU countries to pay ...
In which currency do you charge for my order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.