What happens in case of breakdown/breakage?
In case of breakdown or breakage, we invite you to contact our customer care department at email@example.com. After a diagnosis with one of our technicians, your product will either be repaired remotely through a software upgrade or sent back to our workshop for repair.
If your Stellina needs a repair or check-up in our workshop, our service will take around 2 weeks after receiving your instrument in our office.
If you're instrument no longer has warranty, we can still service your instrument. Transport costs are at your expense and we will provide a quote for the repair service.
What will happen in the event of a breakdown/breakage?
Vespera being a brand new product, it may have youthful defects. In case of proven defects, failure or breakage, we invite you to contact our support department at firstname.lastname@example.org. After a diagnosis with one of our technicians, your product will ...
I can't save my photos on my phone (problem identified on Android).
Your phone or tablet may not have given Singularity permission to access your Photo Gallery (permission needed to save your photos). In this case, go to your device settings, Applications > Singularity or Permissions and allow access to Your Photos ...
Do I have to pay import and customs fees in addition to the price?
It is the case for the Kickstarter orders: The price displayed does not take into account possible import and customs fees, which will be requested at the time of shipment. This amount will be collected either on the carrier's website or directly by ...
Why did my order fail?
If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...
How can I relaunch the autofocus?
You may notice that stars are not sharp enough or receive a notification regarding a drop of temperature, requiring you to relaunch the autofocus. In this case, click on the 3 dots from your observation screen and click on Restart Autofocus. Note ...