[Kickstarter] When will my reward be delivered?

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• [Kickstarter] Can I cancel and change my reward?

  Yes, canceling and changing your reward during the campaign is possible. Modifying your pledge and reward will no longer be possible when the campaign is over. Read this Kickstarter article to learn more.

• [Kickstarter] Will it be possible to return Hestia and get a refund if the product does not suit me?

  No, it will not be possible to return your reward to Vaonis. Read this Kickstarter article to learn more about Returns.

• Will I receive my Hestia in time for Christmas?

  As mentioned during the Kickstarter campaign, we will start shipping Hestia in December, starting with the Eclipse packs to North America. However, it is best not to expect your reward for Christmas as we will not be able to deliver all the rewards ...

• [Kickstarter] Will I have to pay for import tax, duty tax and local taxes (VAT) additionally to my pledge?

  Yes. These taxes will be charged before delivery and depend on the shipping destination. Read this Kickstarter article to learn more about Customs fees.

• What will be the currency of payment during the Kickstarter campaign?

  All packages and taxes will be charged in USD.