What should I do in case of a defect, failure, or breakage?

What should I do in case of a defect, failure, or breakage?

If you experience any defects, malfunctions, or breakage with your instrument, please contact our support team by submitting a ticket with a detailed description of the issue.

After an initial diagnosis with one of our experts:

  • The issue may be resolved remotely through a software update or troubleshooting steps.
  • If a repair is necessary, we will guide you through the process of sending your instrument to our factory.

⚠️ Please note: Repair services are only available in countries where delivery is supported.

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