What will happen in the event of a breakdown/breakage?

What will happen in the event of a breakdown/breakage?

Vespera being a brand new product, it may have youthful defects. In case of proven defects, failure or breakage, we invite you to contact our support department at support@vaonis.com. After a diagnosis with one of our technicians, your product will either be repaired remotely with a software update or sent back to our factories for repair.
Repair support is only available in countries where delivery is offered.
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    • Where will VESPERA be made?

      Vespera will be manufactured in the same plant as Stellina, the APF 34 adapted company, located in Montpellier in the south of France.
    • When will Vespera be delivered?

      Deliveries will begin as of Christmas 2021 for all our Kickstarter backers, on a first-come, first-served basis. Our current pre-orders (as of January 2021) are scheduled for delivery from Spring 2022.
    • Will Vespera incorporate a heating resistance system?

      Unlike Stellina, Vespera will not incorporate an anti-fog heating resistor. This will be offered as an accessory. 
    • Will Vespera come with a backpack?

      The backpack will be included in the Vespera's Adventurer Edition pledges. It will also be available as an optional accessory purchase on our website.
    • What type of battery will have Vespera?

      Vespera will have an integrated battery. However, it will be possible to connect external batteries to enjoy long nights of observation!