When will I receive my pre-order?

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• If I pre-order Vespera Pro, when will I be charged?

  When you pre-order Vespera Pro, we will require a full payment upfront. That way, you won't have to worry about payments when we're ready to ship!

• If I order accessories, when will I receive them?

  If you order accessories at the same time than your Vespera Pro preorder, they will be shipped at the same time than your instrument. However, if you order your accessories separately from the instrument, they will be shipped a few days after ...

• Can I cancel my pre-order?

  Yes, you can cancel until we have shipped your order.

• Will I receive my Hestia in time for Christmas?

  As mentioned during the Kickstarter campaign, we will start shipping Hestia in December, starting with the Eclipse packs to North America. However, it is best not to expect your reward for Christmas as we will not be able to deliver all the rewards ...

• In which currency will I be charged for Vespera's order?

  You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.