When will I receive my order?
All the received orders will be dispatched within 24 hours, on business days.
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Can I cancel my order?
We dispatch your order soon after receiving it, and sometimes we don't have enough time to cancel it. You can try out any item you buy from our website for 30 days. If you want to return something, you can submit a ticket to our Support team, and our ...
In which currency will I be charged for Vespera's order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
When will my card be charged?
Your card will be charged as soon as you place the order.
Will Vespera come with a backpack?
Vespera's backpack is available as an accessory (except for the Kickstarter Adventurer / Expert Edition / Astronaut Editions which will be included). You can order it directly on our website here.
Why did my order fail?
If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...