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[Kickstarter] I have received my Hestia but can't find my solar filter
If you purchased a standard or solo pack through Kickstarter that comes with an extra solar filter, please note that it's not inside the Hestia packaging. Instead, it's located in the transport box. You should find the filter inside a small bubble ...
Where can I purchase a Hestia solar filter?
The Hestia solar filter is available exclusively as part of the Solar Pack or Ultimate Pack and cannot be purchased separately.
Where can I find the first feedbacks & pictures taken with Hestia ?
We've launched a Facebook Group called 'My Gravity by Vaonis - Hestia' where users are already sharing their first shots, tips, and engaging in discussions. We invite you to join the community and be part of the conversation!
How to change my shipping address?
You can go back to your PledgeBox link in order to update your shipping details until we start shipping your batch. If the status on your Pledgebox link is "locked", that means we are already preparing your reward and you will need to get in touch ...
[Kickstarter] Will it be possible to return Hestia and get a refund if the product does not suit me?
No, it will not be possible to return your reward to Vaonis. Read this Kickstarter article to learn more about Returns.
[Kickstarter] Will I have to pay for import tax, duty tax and local taxes (VAT) additionally to my pledge?
Yes. These taxes will be charged before delivery and depend on the shipping destination. Read this Kickstarter article to learn more about Customs fees.
[Kickstarter] Can I cancel and change my reward?
Yes, canceling and changing your reward during the campaign is possible. Modifying your pledge and reward will no longer be possible when the campaign is over. Read this Kickstarter article to learn more.
What will happen in the event of a breakdown/breakage?
Hestia being a brand new product, it may have youthful defects. In case of proven defects, failure or breakage, we invite you to contact our support department at support@vaonis.com. After a diagnosis with one of our technicians, your product will ...
What does Hestia come with?
What does Hestia come with? During the Kickstarter campaign, you will be able to choose from the following 3 packs: Solo Pack: Hestia + cover Standard Pack: Hestia + cover + tripod Eclipse Pack: Hestia + hard case + tripod + solar filter
What will be the currency of payment during the Kickstarter campaign?
All packages and taxes will be charged in USD.
What is Hestia's warranty?
The warranty period is 2 years from receipt of Hestia.
Will deliveries take place before April 8, 2024, for the observation of the total solar eclipse?
Yes, we plan to start shipments as early as December 2023 so that every contributor can observe the eclipse.
Does Hestia come with a tripod?
The basic pack (Solo pack) will not include a tripod. However, the Standard and Eclipse packs will be shipped with a tripod.
To which countries is Hestia delivery possible?
The shipping countries available during the Kickstarter campaign are as follows: European Union countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, ...