ORDER & PAYMENT
Can I place an order without VAT as a European professional?
Unfortunately, we are no longer able to process orders without VAT. However, you can include your intra-community VAT number on your order or invoice, allowing you to claim the VAT back through your local tax authorities.
[Kickstarter Hestia] I have received my Hestia but can't find my solar filter
If you purchased a standard or solo pack through Kickstarter that comes with an extra solar filter, please note that it's not inside the Hestia packaging. Instead, it's located in the transport box. You should find the filter inside a small bubble ...
[Vespera II - Passengers - Pro] What are the charger and cable references needed?
Ensure that your charger or cable is able to deliver 5v/9v/12v with a USB-C port that is compatible with PD (Power Delivery). We suggest using a charger that offers a minimum of 30W.
[Vespera II - Passengers - Pro] Why aren't the adapter and charging cable included?
European directives require all electronic devices to be equipped with a USB-C port in order to offer universal charging from 2024. We believe that all our customers will already have at least one USB-C charger and cable at home. As the environment ...
[Vespera - Stellina] Where are the instruments manufactured?
All our Vespera range and Stellina are manufactured in the same factory, the APF 34 adapted company, located in Montpellier in the south of France.
[Vespera Passengers] What does Vespera Passengers come with?
Vespera Passengers comes with a tall Gitzo tripod. No charger or charging cable is included. You can use an existing USB-C charger and cable.
[Vespera Passengers] What is the price of Vespera Passengers?
The cost of this instrument is $1950 / €1950 plus shipping and import duties if you reside outside the EU.
[Vespera Pro] What does Vespera Pro come with?
The product comes with: - Vespera Pro smart telescope - Adjustable tripod - Hygrometer sensor - Lens cap - Free mobile app Adapter and USB-C cable not provided.
Do you offer payment in installments?
We offer payment in installments for the following countries with Alma: France Spain Belgium Germany Italy Austria Ireland Luxemburg The Netherlands Portugal For any other countries, the payment in installments may be offered to you once connected to ...
In which currency do you charge for my order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
[Vespera range] Do all Vespera accessories work with every Vespera model?
Yes, the Vespera range is compatible with all Vespera accessories: Filters: Solar, Light Pollution, Dual-Band Backpack Tripods: High Gitzo Tripod, Adjustable tripod The Hygrometer sensor (sold as an accessory) is only compatible with Vespera / ...
Do you accept payment with Apple Pay?
Our website does not accept Apple Pay payments at the moment. We suggest using these payment options: - Credit card. - PayPal (you may be offered the option to pay in installments when you log into your PayPal account). - Alma for EU countries to pay ...
Do I have to pay import and customs fees in addition to the price?
Since January 1st, 2024, all orders placed on the www.vaonis.com website will incur payment of the import fee. It will be requested to pay upon delivery and you will be contacted by the carrier directly to pay either on their website or directly to ...