ORDERS
How do I transfer my instrument's warranty?
If you intend to sell your instrument to a new owner and the warranty is still valid, you will need to either: - Ask the new owner to use the registration form - Contact the support team with the following new owner details: First Name Last Name ...
What does Stellina's box include?
Stellina's box includes: - a Stellina observation station - a short Gitzo tripod - a 10,000 maH power bank battery - a bubble level plate - a short USB-C/USB-A cable (depending on your battery brand) - a cable to charge the battery - a dust cover ...
What payment methods do you accept?
You can pay either with your credit/debit card or Paypal. New! We can offer a payment in 4 installments for the following countries: Spain Belgium Germany Italy Austria Ireland Luxemburg The Netherlands Portugal Bank transfer is an option but order ...
What is your return policy?
If for some reason you want to return your products, you can return your merchandise up to 30 days from your item’s delivery date. The item must be packed and shipped with its original boxes and all its accessories. Return costs are borne by the ...
What's the warranty on your products?
Our products come with a 2-year warranty in case of a material defect. It starts from the date you receive your product. The warranty is excluded in the event of damage or deterioration resulting from: – misuse, negligence, lack of supervision or ...
When will my card be charged?
Your card will be charged as soon as you place the order.
Do I have to pay for custom duties ?
We ship in the following countries: - EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, ...
What happens in case of breakdown/breakage?
In case of breakdown or breakage, we invite you to contact our customer care department at support@vaonis.com. After a diagnosis with one of our technicians, your product will either be repaired remotely through a software upgrade or sent back to our ...
Why did my order fail?
If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...
Which countries do we ship to?
We ship in the following countries: - EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, ...
What is the shipping time for Stellina?
June 2nd, 2022 Edit: Stellina orders are shipped 4-6 weeks after the order date. Feel free to look at our list of resellers and check if they have stock in your country: https://vaonis.com/resellers