ORDERS
How do I transfer my instrument's warranty?
If you intend to sell your instrument to a new owner and the warranty is still valid, you will need to either: - Ask the new owner to use the registration form - Contact the support team with the following new owner details: First Name Last Name ...
[KICKSTARTER] How is VAT calculated for EU countries?
As mentioned during the Kickstarter campaign, backers based in EU countries who have pledged for our Vespera campaign have to pay the VAT in order to receive their reward. VAT is calculated on the total amount of your contribution, including shipping ...
What is the shipping time for Vespera?
Your Vespera order will be dispatched in 1 business day once the order is treated by our team. The accessories are dispatched twice a week on Tuesdays and Thursdays once the order is treated by our team.
In which currency will I be charged for Vespera's order?
You will be charged in American dollars ($US) or Euros (EUR). For any other currency, the final amount charged will be depending on the day's exchange rate. Please note bank fees may apply for payment in a different currency than your bank account.
Do you offer payment in installments?
We offer payment in installments for the following countries: France Spain Belgium Germany Italy Austria Ireland Luxemburg The Netherlands Portugal
What is the difference with Stellina?
To understand the differences between Vespera and Stellina, we invite you to read this blog post: https://vaonis.com/vespera Stellina Vespera Price (USD) $3,999 $1,499 Launch date 2018/2019 2021/2022 Weight 11 kg 5 kg Size (open) 60 x 40 x 13 cm 48 x ...
Do you offer delivery outside the stated countries?
We ship in the following countries: - EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, ...
How long is the product warranty period?
The product benefits from a 2-year warranty (Europe and rest of the world) against hidden defects. This guarantee excludes misuse, lack of maintenance or protection etc.
What will happen in the event of a breakdown/breakage?
Vespera being a brand new product, it may have youthful defects. In case of proven defects, failure or breakage, we invite you to contact our support department at support@vaonis.com. After a diagnosis with one of our technicians, your product will ...
Are you going to offer a Vespera version with a larger aperture?
No, this is not currently planned.
Are Stellina's images better than those obtained with Vespera?
Stellina has a larger optic aperture and a larger sensor than Vespera. Both instruments deliver images of exceptional quality with a very high level of detail, but Stellina collects more information and offers a better resolution. Here is a sample of ...
Is Stellina more powerful than Vespera?
Stellina has a larger aperture and focal length than Vespera. It integrates in addition to Vespera a light pollution filter, an anti-fog system, a field rotator, a USB port for raw file recovery, ... It also offers a better resolution. For people ...
Will it be possible to return the product if Vespera does not suit me?
For our Kickstarter backers: Kickstarter is not a store and is therefore not able to refund contributors. When you contribute to a project, you are expressing your support for the creator and supporting his or her right to try something new. We ...
Which countries do you deliver to?
Vespera shipments are possible for the following destinations: - European Union countries - Switzerland - the United Kingdom - Norway - the United States - Canada - Japan - Australia - New Zealand - UAE - South Korea We are not able to ship outside ...
Will Vespera come with a backpack?
Vespera's backpack is available as an accessory (except for the Kickstarter Adventurer / Expert Edition / Astronaut Editions which will be included). You can order it directly on our website here.
What does Vespera come with?
The product will be delivered with: - the Vespera observation station - a custom-designed tripod - USB wall charger - USB magnetic cable - a bubble plate platform
What is Vespera's final cost?
The retail price is $2499 / €2499 including VAT in Europe. Shipping fees are additional. Vaonis covers the import taxes at its expense for the shipping zone.
Do I have to pay import and customs fees in addition to the price?
Since January 1st, 2024, all orders placed on the www.vaonis.com website will incur payment of the import fee. It will be requested to pay upon delivery and you will be contacted by the carrier directly to pay either on their website or directly to ...
Do I have to pay a shipping fee in addition to Vespera's price?
Yes, the price displayed does not take into account the shipping costs. This is automatically added to your order: - €50 for deliveries in Europe (including the UK, Switzerland, and Norway) - USD 50 for the United States and Canada - USD 150 for any ...