STELLINA
What happens in case of breakdown/breakage?
In case of breakdown or breakage, we invite you to contact our customer care department at support@vaonis.com. After a diagnosis with one of our technicians, your product will either be repaired remotely through a software upgrade or sent back to our ...
Why did my order fail?
If you tried to place an order at vaonis.com but received a failed order notification, it might be because: A credit card payment limit is set by your bank. If this is the case, we recommend that you contact your bank directly so that they can remove ...
Which countries do we ship to?
We ship in the following countries: - EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, ...
What is the shipping time for Stellina?
June 2nd, 2022 Edit: Stellina orders are shipped 4-6 weeks after the order date. Feel free to look at our list of resellers and check if they have stock in your country: https://vaonis.com/resellers
Will my STELLINA include a backpack?
An optional backpack is available to purchase from our accessories list here.
Saving, sharing and editing STELLINA images
On this link, you can get a tutorial about image processing on the 3 diferrent kind ot formats used by STELLINA. It will advise which software to use depending on the selected image format and your level in image processing.
Tutorial Affinity Photo
Affinity Photo's tutorial is available here.
How can I retrieve my pictures in raw format?
Before you start your observation, open the battery compartment and plug a USB key into one of the two USB-A ports available. This will allow you to retrieve the final and raw images captured by Stellina. On your instrument page, make sure to select ...
Why do planets appear so small?
Stellina is a telescope mainly adapted to deep sky objects: galaxies, clusters, nebulae… The telescope has a focal length of 400mm, which is too small to make the observation of planets interesting. Unfortunately, there is currently no material to ...
Why do the sky backgrounds of my pictures vary so much between the types of objects?
Our proprietary image processing algorithm applies different parameters for each object (colorimetry, saturation, histogram …). That’s why you can see rendering differences between your photos of clusters, nebulae or galaxies. The quality of the ...
How does the focus work with STELLINA?
The focus is (currently) done during STELLINA’s initialization: when the arm is unfolded and after the first field recognition, the focus will be done until it finds the position at which the stars are the finest. It is made possible thanks to our ...
Why are jpeg images in low resolution?
For now, the color image conversion gives you a 1.5M pixels image. It has been voluntarily limited, while we optimize our algorithms to get a better result in proper timing. Full resolution is available as an option. To activate this option, before ...
Why do my FITS files appear in black and white?
The FITS files come from a color sensor containing the information organized as a Bayer pattern. To convert them to a colored image, it is necessary to go through a phase called demosaicing (sometimes called Debayering). A single FITS file is not ...
I can't open my raw files in Photoshop
The raw files created by STELLINA are delivered in FITS and TIFF formats. These formats are specific to astrophotography and need to be processed in a specific way that only experienced amateur astronomers will know how to perform. If you do not have ...
What software do you recommend to edit the raw files?
You can edit the raw files delivered by STELLINA with software such as: – PixInsight (stacking & processing) – Siril (stacking & processing) – DeepSkyStacker (stacking) We encourage you to browse the different topics available online and to follow ...
Why does the exported TIFF photo appear in black?
The TIFF image appears black as the palette of shades the computer screen has is way more limited than that of the TIFF image (256 levels per color on the computer screen versus 65536 levels per color in the TIFF file). To reveal the contrasts, it is ...
What are the image formats available?
Today, 3 image formats are available with STELLINA: JPEG, TIFF, and FITS. These formats are really different from one to another. If you would like to know the strengths and weaknesses from each and how to extract them, please have a look at the ...
Image processing tutorial with TIFF format
If you would like to start processing pictures with TIFF format, we can recommend the software Affinity Photo and have a look at our dedicated tutorial here.
Which USB stick formats are compatible with STELLINA?
Below are the formats compatible with your STELLINA. For Windows users: FAT32 NTFS exFAT ext4 For Mac users: FAT32 exFAT If you have some issues to save your pictures, try reformating your usb stick with the above formats.
What are the 3 USB ports in the compartment for?
The compartment dedicated to the storage of the battery includes 3 USB ports: 1 USB-C port for Stellina’s power supply via your power bank or a suitable power outlet. 2 USB-A ports: before starting an observation, use one of the 2 ports to connect a ...
How to power STELLINA using an AC adapter?
STELLINA has been designed to facilitate transport from the house to the most remote places, so we recommend using a powerbank (portable battery) and to store in the compartment provided for its effect. However, it is possible to charge STELLINA with ...
How to power STELLINA using a portable battery?
You are free to buy the powerbank (portable battery) of your choice, according to your needs: resistance, longevity, weight, color, ports, price, capacity … Some of you will prefer a power supply and a cable of several meters, it is possible. This is ...
What battery should I buy for STELLINA?
Vaonis provides a 10 000maH battery with your Stellina. You are free to buy the power bank (portable battery) of your choice, according to your needs: resistance, longevity, weight, color, ports, price, capacity … Some of you will prefer a power ...
I can't close the compartment's hatch
To close the hatch, position first the bottom of the hatch, then press on the top of it, on the raised dot. Do not hesitate to press hard on the top to make the closing system work.
Can I manually close STELLINA's arm?
When the telescope is on standby mode or turned off (no acquisition in progress), you can open and close the arm of Stellina manually, as long as this is done gently! However, we advise using the Open / Close button of your mobile app, on the ...
Why unplug my battery after each use?
We advise completely disconnecting the battery after each use. Even turned off, the telescope consumes energy and you may find your battery completely empty! Depending on the battery brand we provided, we recommend leaving the USB-C cable connected ...
When I turn off my telescope, STELLINA emits a mechanical noise. Is this normal?
When the telescope closes, Stellina searches for a stop. You do not have to worry, it will continue to work normally.
Do's & Don'ts: 10 tips to improve your picture quality
DO'S DON'TS 1. Update your Stellina each time a new software version is released 6. Avoid using Stellina when it's windy 2. Place Stellina on stable ground 7. Avoid moving around Stellina during its use to prevent the instrument from vibrating ...
Is there a limit to the apparent magnitude of the stars that STELLINA can detect?
Yes. Stellina poses for 10 seconds which allows for a magnitude greater than 13 under a clear sky.
How to clean STELLINA's lens?
Stellina’s lens is an important and fragile element that you have to pay attention to. If you notice any stains or spots, use lens wipes for eyeglasses or specific optical cloths (Microfiber cloths for glasses) and gently clean the surface of the ...
How to clean STELLINA?
The shell of Stellina is made of plastic and is resistant to different weather conditions (rain, humidity …). If you notice any stains or marks on its surface, it is advised to use: a window washer type product (no acetone) a microfiber type fabric ...
How to connect STELLINA to my Android device?
If you’re connecting Stellina to your mobile device for the first time, it is necessary to be connected to a wifi network before starting. STEP 1 Download SINGULARITY by Vaonis from your store. it is free and downloadable by all. The application is ...
How to connect STELLINA to my iOS device?
If you’re connecting Stellina to your mobile device for the first time, it is necessary to be connected to a wifi network before starting. STEP 1 Download SINGULARITY by Vaonis from your store. it is free and downloadable by all. The application is ...
What is STELLINA's Wi-fi range?
STELLINA’s Wi-Fi network range is about 10 meters (32 feet) without obstacles (such as walls or windows). This can vary depending on the device used as well as the environment (nearby Wi-Fi networks, orientation, etc …). If you have problems ...
Do I need an Internet connection to use STELLINA?
No, STELLINA uses a Wi-Fi network to communicate with your device but it doesn’t need an internet connection. When you set up STELLINA, you just need to go to your Wi-Fi settings and connect to the STELLINA network (in the same way you would connect ...
How to set up Stellina on its Gitzo tripod?
You can watch the first part of this video to learn how to use the Gitzo tripod: